22win takes the protection of your personal data seriously. This document clearly explains what we collect, why we collect it, how we use it, and who we share it with — in compliance with the General Data Protection Law (LGPD, Law No. 13.709/2018) and other applicable regulations in Brazil.
The pillars of our privacy policy — read the full document below for complete details
22win collects only the data strictly necessary to operate your account, process BRL payments, and meet legal obligations. We do not collect information beyond what is needed for you to use the platform safely.
All personal and financial data is transmitted and stored with 256-bit SSL encryption — the same standard used by financial institutions such as Itaú, Bradesco, and Nubank. Your login credentials and BRL balance are protected at all times.
22win does not sell, rent, or trade users' personal information to third parties for marketing, advertising, or any other commercial purpose. Your data is yours — and it stays that way.
As a data subject, you have the right to access, correct, export, or request deletion of your personal information at any time — no red tape. Our team processes LGPD rights requests within 15 business days.
22win uses cookies to improve the user experience, personalize content, and process live bets more accurately. You can manage your cookie preferences at any time in your account settings.
This Privacy Policy is written in plain language, free of unnecessary legal jargon, so that any Brazilian user can clearly understand what happens to their data on the 22win platform.
This Privacy Policy describes how 22win ("Platform", "we", "our") collects, uses, stores, and protects the personal information of all users who access or use the services available at 22win.express — including Sports Betting on the Brasileirão, Copa do Brasil, and other tournaments, crash games, Live Casino, slots, poker, and all other platform features.
This policy was drafted in compliance with the General Personal Data Protection Law (LGPD, Law No. 13.709/2018), which governs the processing of personal data in Brazil, along with other regulations applicable to the online betting sector. By creating an account at 22win or continuing to use the platform, you confirm that you have read and agreed to the terms of this policy.
If you have questions about any part of this policy or wish to exercise your rights as a data subject, contact us at suporte@22win.express. Our team responds in Portuguese 24 hours a day.
22win collects personal data in three main contexts: when you create an account, when you use the platform's services, and when you contact us for support. Below are the types of data we process.
When you create an account at 22win, we collect the information needed to identify you, manage your account, and fulfill legal and regulatory obligations:
To release withdrawals and meet anti-money laundering compliance requirements, we may request additional documents:
To process deposits and withdrawals in BRL, we collect information associated with transactions made on the platform:
When you use 22win, we collect data on how you interact with the platform to improve your experience and detect irregular behavior:
When you contact our support team, we collect the content of those communications — including live chat history and email exchanges — to resolve your issue and improve the quality of our service.
22win uses collected data solely for the purposes described in this policy. There is no secondary use or sale of personal data to third parties.
22win may send emails and notifications about promotions, bonuses, special odds, and platform news — such as odds boosts for Brasileirão fixtures or VIP Program freerolls. You can opt out of these communications at any time by clicking "unsubscribe" in the footer of any promotional email or by updating your account settings.
Opting out of marketing communications does not affect the receipt of essential operational notifications — such as Pix withdrawal confirmations, account security alerts, or notices regarding changes to the Terms and Conditions.
22win does not sell, rent, or trade users' personal data. We share information with third parties only in the situations described below — always for the purpose of operating the platform or fulfilling legal obligations.
We share data with companies that provide essential technical services for the operation of 22win, always under contracts with strict data protection clauses:
22win may be required to share personal data with governmental or regulatory authorities in the following situations:
In all cases of data sharing with authorities, 22win discloses only the information strictly required and, where legally permitted, notifies the user of the request.
Some technical service providers used by 22win may process data on servers located outside Brazil. When this occurs, 22win ensures that international data transfers comply with LGPD requirements — including the use of standard contractual data protection clauses or operation in countries with an adequate level of protection recognized by the ANPD (National Data Protection Authority).
Cookies are small text files stored on your device when you access the 22win platform. They allow the site to recognize your device, keep your session active, and personalize your experience — such as remembering your betting preferences or keeping you logged in between mobile sessions.
You can manage your cookie preferences at any time through your 22win account settings or your browser settings. Disabling non-essential cookies may limit some personalized platform features, but will not prevent basic use of the services — including Sports Betting, Pix deposits, and withdrawals.
Some casino game and crash game providers available on 22win may set their own cookies for their products to function properly. These cookies are governed by the respective providers' privacy policies — 22win contractually requires these partners to uphold equivalent data protection standards.
The LGPD grants you, as the data subject whose personal data is processed by 22win, a set of rights that can be exercised at any time. See below what you can request and how to do so.
Request a complete copy of all personal data 22win holds on you — including betting history, registration details, BRL transaction records, and communications.
Request the correction of any incorrect, incomplete, or outdated information — such as your name, address, phone number, or email registered on your 22win account.
Request the deletion of your personal data. After account closure, we retain only the data required by law for the minimum period established by applicable legislation.
Request an export of your data in a structured format — such as betting history and registration details — for personal use or transfer to another service.
Object to the processing of your data for specific purposes — such as marketing communication personalization — without affecting your account's functionality.
Request information about which third parties your data has been shared with, how long it is retained, and the legal basis for each processing activity carried out by 22win.
To exercise any of the rights listed above, send an email to suporte@22win.express with the subject line "LGPD Rights – [your name]" and describe what you are requesting. 22win is committed to responding to and processing all rights requests within 15 business days of receiving a complete request.
Some requests — such as data deletion or access to your full history — may require identity verification before they are processed. This ensures your data is only delivered or deleted upon confirmation that the request comes from the legitimate account holder.
22win implements technical and organizational measures to protect users' personal data against unauthorized access, loss, alteration, or improper disclosure:
22win retains personal data for as long as necessary to fulfill the purposes for which it was collected, or for the minimum period required by law:
Once the applicable retention period has expired, data is securely deleted or irreversibly anonymized.
In the event of a security incident that may affect users' personal data — such as a data breach — 22win commits to notifying affected users and the ANPD within the timeframe required by the LGPD. The notification will include the nature of the incident, the data potentially affected, and the steps taken to mitigate the risks.
22win may update this Privacy Policy periodically to reflect changes in the services offered, applicable legislation, or data processing practices. Significant changes will be communicated to users at least 7 days in advance via the email registered on the account.
The date of the last update is shown at the top of this page. We recommend reviewing this policy periodically to stay informed about how 22win handles your data. Continued use of the platform after any changes take effect constitutes acceptance of the updated terms.
For any questions about this policy or the processing of your personal data, please contact our team at suporte@22win.express. We offer support in Portuguese 24 hours a day, 7 days a week.
To request access, correction, deletion, or portability of your personal data, please get in touch:
suporte@22win.express
Subject: "LGPD Rights – [your name]"
Response time: up to 15 business days
At 22win, privacy and security aren't just promises — they're practice. Free registration, deposits via Pix from R$ 20.00, Brasileirão and Copa do Brasil betting with live odds, and withdrawals in minutes. All with your data protected under the LGPD.
22win provides real control tools for all users
Set a daily, weekly, or monthly deposit limit on your account — valid regardless of any active promotions.
Get alerts when you've been playing longer than you planned — especially during live betting on the Brasileirão.
Request a temporary break of 1 day to 12 months or permanent self-exclusion at any time — no penalties applied.
22win is exclusively for users aged 18 and over. Age verification is performed at registration and periodically throughout use.
22win collects only the data necessary to operate your account, process payments in BRL (via Pix, boleto, credit card, PicPay, Mercado Pago, and TED), and meet legal obligations. Your data is stored with 256-bit encryption and is never sold or shared with third parties. You may request access, correction, deletion, or portability of your data at any time in accordance with the LGPD. To exercise your rights or for any questions, contact us at suporte@22win.express. By using the platform, you agree to these terms and to our Terms & Conditions.